Ok, so I was trying to get through to my holiday provider to tell them that 10 days before my holiday – i STILL haven’t recieved anything. SO, 10.30am i call and after 10 minutes on hold i get an answer and i am told i will be sent the information again via email. 2.30 and i STILL haven’t recieved aything. Try to call again and after 24 minutes on hold i hang up the phoneand decide to email customer services instead. 2 hours later…still no response!!!! Congratulations for having THE WORST customer support team in the country…second to O2 (who send people to the debt collectors for no apparent reason)